Point11 Terms of Service: Microsoft Marketplace Addendum

Version 2026-10-15 · Applies with the Point11 Terms of Service, Version 2026-10-04 · Published at https://point11.ai/legal/microsoft-marketplace-addendum

1. Scope, acceptance and precedence

Scope. This Addendum applies only when your organization buys Point11 Analytics through Microsoft Marketplace, which includes Azure Marketplace and the Azure portal (a "Microsoft Purchase").
Your agreement. For a Microsoft Purchase, your agreement with Point11, Inc. is the Point11 Terms of Service, Version 2026-10-04 (the "Terms"), together with this Addendum.
How you accept. You accept the Terms and this Addendum in two places:
- when you sign up for Point11 from Microsoft Marketplace, where the landing page shows both and requires your acceptance;
- through your Microsoft Marketplace offer, whose terms of use are the Terms and this Addendum.
Precedence:
- Where this Addendum conflicts with the Terms, this Addendum controls for that Microsoft Purchase.
- If a Microsoft Marketplace private offer includes other terms Point11 has agreed to, those terms control where they conflict with the Terms or this Addendum.
- The Microsoft Standard Contract for the commercial marketplace does not apply unless a private offer expressly includes it.
Definitions. Capitalized terms not defined here have the meanings given in the Terms.

2. Microsoft is the billing party

Who bills. Microsoft invoices and collects every fee for a Microsoft Purchase. Prices, invoicing, currency and payment terms are those in your Microsoft Marketplace offer and your agreement with Microsoft. For a Microsoft Purchase, references in the Terms to "prices posted on our website" mean the prices in your plan and in the Point11 offer listing on Microsoft Marketplace.
Taxes. Where Microsoft calculates and collects taxes as a marketplace facilitator, it does so for your Microsoft Purchase. Otherwise, taxes follow your Microsoft offer. Point11 invoices you for nothing directly.
No payment details. Point11 does not collect card, bank account or other payment details for a Microsoft Purchase. The Terms' provisions on billing through Stripe, calendar-month invoicing, saving a payment method, and suspension after a failed payment do not apply.
No promotions. Promotional credits, promotional codes and the First Month Free offer do not apply to a Microsoft Purchase.
Activation. Point11 activates your Microsoft subscription once you complete sign-up, and Microsoft starts billing only from that activation. If a subscription is not activated within 30 days of purchase, Microsoft cancels it without charge.
Access follows Microsoft. If Microsoft suspends your subscription, including for non-payment, Point11 pauses your organization's work and keeps its data and settings until Microsoft reinstates or ends the subscription. If Microsoft cancels or ends your subscription, your paid access ends as Microsoft reports to Point11.
Amounts paid. For a Microsoft Purchase, references in the Terms to amounts you paid to Point11, including in the limitation of liability, include fees you paid through Microsoft Marketplace for the services.

3. Term, renewal, cancellation and termination

Term. Your subscription term is the one in your Microsoft subscription. The public plan's term is one month.
Renewal. It renews automatically only while recurring billing (auto-renew) is on in Microsoft.
Cancellation happens in Microsoft. Cancel your subscription, or turn off its recurring billing, in the Azure portal or the Microsoft 365 admin center. Turning off recurring billing ends your subscription at the end of the current term, and service continues until then. Canceling ends it when Microsoft reports it ended. Point11 cannot cancel or change your Microsoft subscription for you. Closing your Point11 organization does not cancel your Microsoft subscription; cancel it in Microsoft.
After your subscription ends. When it ends, your organization enters a 30-day export window. It is then closed automatically, unless a new Microsoft or AWS Marketplace subscription or another paid plan is active. Section 6 explains how.
Termination and suspension by Point11. Point11's rights under the Terms to terminate for uncured material breach, and to suspend for acceptable-use violations, remain. When Point11 exercises them for a Microsoft Purchase, it may suspend your access immediately, and it may ask Microsoft to cancel your subscription.

4. Refunds

Non-refundable. Fees are non-refundable once billed, including when you cancel, except as Microsoft's commercial marketplace policies provide. For example, Microsoft does not charge for a SaaS subscription canceled within 72 hours of purchase.
How to ask. To question a charge or request a refund, email support@point11.ai with your Microsoft Marketplace SaaS subscription name or ID.
How refunds are handled. Point11 reviews each request manually. Any refund Point11 grants is arranged through Microsoft. Point11 issues no automatic refunds.

5. Usage, overage and price changes

Allowances. Your plan includes monthly usage allowances, shown in Settings > Usage.
Usage past the allowances. Point11 meters it and reports it to Microsoft hourly under your plan's "Usage beyond plan" meter, at the rate in your plan ($0.01 per unit, one unit for each cent of usage). Microsoft bills it on your Microsoft invoice. There is no dollar cap, and you control usage by scheduling or pausing campaigns.
Consent. Accepting your Microsoft subscription is your organization's acceptance of these usage charges, as subscribing is under the Terms.
Microsoft is the only billing channel. Point11 bills usage only through Microsoft. Usage that Point11 cannot report to Microsoft within Microsoft's 24-hour reporting window, or after the subscription ends, is not charged.
Price changes:
- Point11 gives at least 90 days' notice before any rate increase takes effect for your Microsoft subscription. Notice goes by email to your organization's owners and admins.
- A rate change applies only to usage after it takes effect.
- Changes to the plan's prices also follow Microsoft's own marketplace rules.
- This replaces the Terms' 30-day notice for Microsoft Purchases.

6. Export and data deletion

Deletion on request. At any time, your organization's owner can close the organization in Point11, or ask Point11 to close it and delete its data by emailing legal@point11.ai.
When your Microsoft subscription ends:
- Your organization enters a 30-day export window.
- At the end of that window, Point11 closes the organization automatically.
- Closure is skipped if, when the window ends, a new Microsoft or AWS Marketplace subscription or another paid plan is active on that organization.
Exports. Ask for a copy of your data by emailing support@point11.ai within the export window. Point11 provides it in a standard machine-readable format within 30 days of your request, before deletion begins. If you close your organization yourself or ask Point11 to delete its data, ask for any export first. This replaces the Terms' post-termination export provision for Microsoft Purchases.
Deletion after closure. Point11 begins permanently deleting, or irreversibly redacting, the organization's data 30 days after closure, and finishes within 45 days of closure. If you asked by email, Point11 confirms completion in writing. Deletion covers everything the organization and its members provided and everything the service produced for it, as described in Section 4 of the Privacy Policy.
Backups. Deleted data can remain in Point11's encrypted database backup history for up to 30 days after it is deleted, and then it expires.
Worst-case timing after your subscription ends:
- your data is deleted within 75 days;
- its backup copies expire within 105 days.
What Point11 keeps:
- the security audit log, which is append-only and kept for at least one year;
- billing and tax records the law requires;
- records stripped of your data that keep only identifiers, dates and counts.

7. Security incident notice

What triggers notice. A security incident in which your organization's customer data was, or is reasonably believed to have been, accessed, disclosed, altered or destroyed without authorization.
Who is told, and when. Point11 emails your organization's owners and admins without undue delay, and no later than 72 hours after Point11 becomes aware of the incident.
Incomplete facts. If facts are still incomplete at 72 hours, Point11 sends what it knows and follows up as facts are confirmed.
Reporting. Report a suspected incident or a vulnerability to security@point11.ai.

8. Support and contacts

support@point11.ai:
- help using Point11;
- questions about your Microsoft Marketplace subscription or charges;
- refund requests;
- data exports.
Include your Microsoft Marketplace SaaS subscription ID, shown in the Azure portal. Your account manager is also reachable from Support in the Point11 dashboard.
legal@point11.ai: privacy, terms and data protection questions, and deletion requests.
security@point11.ai: security incidents and vulnerabilities.
No stated hours. Point11 does not commit to support hours or response times.

9. Changes, and everything else

Changes. A change to the Terms or this Addendum applies to a Microsoft subscription from its next renewal, except a change the law requires, which can apply sooner. Rate changes follow section 5 instead. Each version of this Addendum is dated and published at https://point11.ai/legal/microsoft-marketplace-addendum.
Everything else is unchanged. Except as this Addendum states, the Terms apply to a Microsoft Purchase unchanged. That includes:
- acceptable use, and the AI disclosures (including the Meta Muse Spark disclosure);
- third-party and competitive data, Customer Marks, and confidentiality;
- the warranty disclaimer, limitation of liability and indemnification;
- disputes and governing law: Delaware law, with arbitration administered by the American Arbitration Association and seated in Miami-Dade County, Florida.
Nothing added. This Addendum adds no insurance commitment and no warranty, service level or support obligation beyond the Terms.