# Partner Program

Resell, refer, and implement Point11.

Source: https://point11.ai/docs/partner-program/overview  
Updated: 2026-11-01

## Overview

The Partner Program is for firms that sell Point11 to their own customers or implement it for them. Every partner has the whole program: you register deals, request coupons for your prospects, earn referral fees on the customers you bring, and can list your firm in the [partner directory](/partners/directory). For what partners do, see the [Partner Program page](/partners).

## Join the program

1. [Apply to the Partner Program](/partners/apply), or choose **Join the Partner Program** from the account menu in Point11. Under **Your company details**, add your company, the **Countries you sell in**, and **Who do you sell to?**, then choose **Submit application**.
2. We review your application and email you.
3. Once you're approved, your owner gets an email welcoming you to the Partner Program. Accepting it opens your **Partner Hub**. If you already have a [Manager account](/docs/managers/overview), we can add the program to it instead.
4. Your owner signs the **Partner Program Agreement**. On the Partner Hub's **Home**, choose **Sign** beside **Sign the agreement**. The agreement opens over Home: fill in your company's details and submit it. To use your own partner agreement instead, upload it from the same window for us to review.

Until the agreement is signed, **Deals**, **Coupons**, **Payouts**, **Certifications**, **Profile**, and **Library** stay locked. Home, Settings, and Support stay open.

## The Partner Hub

The Partner Hub is **Partners** in your account's sidebar. Its **Home** walks you through getting started: sign the agreement, set up your profile, earn your certification, and register your first deal. Owners and admins can choose **Mark complete** on a step you don't need.

| Sidebar | Holds |
| --- | --- |
| Partners | Home, Certifications, Library, and Profile |
| Accounts | All accounts, then **Deals** and **Coupons** |
| Payouts | Your referral fees, payout account, and statements |

If your firm doesn't manage client accounts, the sidebar shows **Deals** in Accounts' place, with **All deals** and **Coupons**. Your Partner Hub is part of your [Manager account](/docs/managers/overview), which holds your members, settings, and connected accounts.

Owners and admins have the whole program. To give another member access, open **Settings > Members**, choose the menu beside them, and pick a **Partner Program role**: **Viewer** reads the Partner Hub, and **Editor** also registers deals and requests coupons. A program role never gives access to a client. Payouts are for admins and members with billing access.

## Register a deal

Registering a deal protects a customer you're working with. Open **Deals** and choose **New**. In **Register a deal**, enter:

- **End customer**, and its **Customer website**. Leave the website blank only if the customer has no site of its own.
- **Customer ID (optional)**, if the customer already uses Point11.
- **Deal size** and **Expected close**.
- **Opportunity details**: who you've spoken with, their need, and the next step.

Confirm **I've spoken with this customer about this deal.** and choose **Register**. We review every registration, and the deal's page shows when we'll decide.

| Status | What it means |
| --- | --- |
| Submitted | Waiting for our review |
| Info requested | We need more detail. Choose **Reply** to send it back for review. |
| Protected | Approved. For 90 days, we accept no other registration for this customer. |
| Won | You marked it won. We confirm the win and link the deal to the customer's account. |
| Lost, Withdrawn | You closed it |
| Declined | Not approved, with the reason |
| Expired | Protection ended. Register the customer again if you're still pursuing it. |

To narrow the list, choose **All**, **In review**, **Protected**, **Won**, or **Ended** beside the search. From a deal's page, **Post an update** tells us about a material change, and **Request renewal**, before protection ends, asks for another 90 days with a progress update. Close a deal with **Mark won**, **Mark lost**, or **Withdraw registration**.

A deal gives you no access to the customer's account. Only the customer gives access, by connecting with your firm. See [Manager accounts](/docs/managers/overview).

## Coupons

Coupons are credit codes you hand to prospects. Open **Coupons** and choose **Request**. Enter **How many codes**, the **Value per code (USD)**, and **What they're for**, then send the request. We assign the codes and email you.

The table lists your codes beside your requests: each code's credit, who can use it, redemptions, and expiry, with a button to copy it. A request shows **Requested** until we assign its codes, or **Declined** with our reason. Your prospect redeems a code at signup or in **Settings > Billing**. A redemption doesn't make the customer yours; only a won deal we confirm does.

## Referral fees

You earn a referral fee on each payment we collect from a customer you sourced: one whose registered deal we confirmed won. Fees are figured on what we collect before tax.

- **Year 1** starts with the customer's first payment after you registered the deal.
- **Year 2** follows while the customer names you its account-management partner, in its **Settings > Members**, and we accept each quarter's review record. Submit it with **Submit record** on the deal's page within 10 business days after each quarter ends.

Your agreement sets the rates, and **Payouts** shows them. Payments before you registered the deal, purchases through a cloud marketplace, and your firm's own purchases earn nothing, unless we approve your own purchases in writing. A refund, credit, or lost dispute takes back its share of a fee.

## Payouts

Open **Payouts** and choose **Set up** to connect the bank account we pay. Setup happens inside Point11 through Stripe and asks for two-step verification on your sign-in. We pay only to a US bank account. Once it's set up, **Manage** shows your payout status, bank, next payout, and schedule, your **Tax forms**, and **Change bank or details**.

We pay automatically each month, by the 10th, for the payments collected the month before. A balance under US$100 carries forward; the January payout and the first payout after an agreement ends send everything owed. Each month's statement is emailed to your owner, admins, and members with billing access, and listed under **Statements**. Stripe usually deposits a payout within two business days, and your first one can take up to two weeks.

## Library

**Library** is one table of every file in your Partner Hub: our partner resources, the files your firm shares with us, and your account's agreements, including your signed Partner Program Agreement. **Owner** says whose each file is. New and updated resources are marked, and we email a weekly digest when they change; turn it off in **Settings > Notifications**.

Owners and admins choose **Add** to share a file with us. To send a prospect one of our resources that offers it, choose **Share** for a link that expires.

## Profile and certification

**Profile** is your firm's page in the [partner directory](/partners/directory), shown as buyers see it. Owners and admins edit it. **Publish** lists it once it has a name, a description, at least one service, industry, region, and language, and your lead's name and title. **Unpublish** takes it down.

**Certifications** tracks your team's certification. Each member earns their own by pitching and demoing Point11 live with our team, keeping an active brand account on Point11, and onboarding a customer with a measured outcome. We confirm each step, and a certification lasts 12 months. Choose **Schedule** to book the live pitch.

## Your Partner Manager

Every partner firm has a Partner Manager at Point11. Choose **Support** in the sidebar to message them, or email [partners@point11.ai](mailto:partners@point11.ai). Your signed agreement is in **Library**. We email your owner before any change to the agreement takes effect.